Privacy policy

Who we are

Soulread is operated by Withyou Inc. For any privacy question or request, email support@withyou.club.

Your photo stays on your device

When you scan your palm or face, the photo is analysed by software running in your browser. The photo, its pixels and the detailed landmark points are never uploaded to our servers or sent to any AI model.

So that your report can show your scan again, your browser keeps the photo in its own storage on your device. Clearing this site's data in your browser removes it.

What we collect

• Details you enter: your first name and birth date.
• Photo-free measurements: numbers the scan produces, such as the length and clarity of each palm line, hand proportions, or face proportion ratios, with confidence scores.
• Your report: the text written for you from those measurements.
• Purchase details: Dodo Payments processes your payment as merchant of record. We receive your email address, the amount and the payment status. We never see or store your card details.
• Technical data: a one-way hash of your IP address to prevent abuse, and standard server logs kept for a short time for security.
• Your rating, if you give one: the stars you choose, any words you write, and whether you agreed that we may show those words on our website. We use ratings to improve Soulread and to show an average of every rating. Your words appear only if you agreed and we've reviewed them, unedited and with your first name only. Untick the box or email us to take them down.

How your report is written

Your report is written by Google's Gemini models through Google Cloud Vertex AI. We send only the photo-free measurements, your first name, your age and your astrological profile (sun sign with its element and modality, ruling planet, moon phase at birth and life path number, calculated from your birth date on our servers). We never send your photo, birth date or email. Under Google Cloud's terms, this data is not used to train Google's models.

How we use your information

• To create your reading, write your report and let you return to it.
• To email the private link to your reading to the address you gave at checkout, and to send it again when you ask.
• To send one email, about a day after your reading is ready, asking how it landed. We send it once, and not at all if you've already rated your reading.
• To take payment, provide refunds and answer support requests.
• To keep the service secure and prevent abuse.

We do not sell your information, and we do not use it to build advertising profiles.

Analytics and advertising measurement

We use Mixpanel for product analytics on every visit, to understand which pages and steps of a reading people reach. It receives page views and journey steps (for example that a scan finished or a reading was unlocked), the reading type, an age band and your sun sign, linked to a random identifier kept in your browser's local storage. Mixpanel sets no cookies, doesn't record sessions, and is told not to use your IP address for location. It never receives your photo, name, birth date, email, measurements or the text of your reading.

Only if you accept when you first visit, the Meta Pixel and the X pixel measure which of our ads on Meta (Facebook, Instagram) and X bring visitors and purchases, using those companies' cookies. They receive the same page views and journey steps, never your photo, name, birth date, measurements or reading.

If you accepted, our server also tells Meta and X when your free preview is created, when you open checkout and when your purchase completes, with the anonymous identifiers their pixels set (including X's click identifier from the ad you tapped), your browser type and the IP address of that request, so these steps can be matched to the ad you came from. For a completed purchase, X also receives a one-way hash (SHA-256) of the email you used at checkout, never the email itself; Meta never receives your email in any form. We don't store that IP address, and nothing else about you is sent.

If you decline, or your browser sends a Global Privacy Control signal, neither pixel sends anything: the Meta Pixel's code is present on our pages so Meta can recognise the site, and the X pixel isn't loaded at all. You can change your choice at any time with "Cookie preferences" at the foot of every page.

Who processes data for us

• Vercel hosts the website.
• Neon hosts our database.
• Google Cloud writes report text from measurements.
• Dodo Payments handles checkout, payment, tax and refunds as merchant of record.
• Amazon Web Services sends our emails (Amazon SES).
• Mixpanel provides product analytics.
• Meta measures advertising through the Meta Pixel, with your consent.
• X Corp. measures advertising through the X pixel and X's Conversion API, with your consent.

These providers may process data in countries other than yours, under contractual safeguards.

How long we keep it

We keep your reading and report so your link keeps working, until you ask us to delete them. Payment records are kept for as long as tax and accounting law requires.

Your choices and rights

You can ask to see, correct, export or delete the information we hold about you by emailing support@withyou.club with your reading link. We reply within 30 days. Depending on where you live, you may also have the right to complain to your data protection authority.

Age

Soulread is for adults aged 18 and over. We do not knowingly collect information from anyone younger.

Changes

If we change this policy, we will update the date at the top of this page.